A conversational AI is a set of technologies allowing computers to conduct human-like interactions with human users through automated messaging and applications such as chatbots. Conversational Artificial Intelligence helps a robot lead human users to a specific goal, and allows for human-like conversations between machine and humans on a large scale.
In essence, a conversational AI can be defined as the element responsible for the logic behind robot exchanges: it is the brain and soul of a chatbot, but also a range of applications.
Conversational AI is powered by Natural Language Processing (NLP). NLP focuses on interpreting human language, while developers present the basic framework for how a conversation can unfold. Simply put, conversational AI and humans work together to create a virtual conversational experience in real time through chatbots or conversational platforms. It is the evolution of artificial intelligence, which has learned to speak and listen.